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At TYR Store, we engineer our swimwear for peak performance, and we apply that same precision to our returns process. Whether you’re a competitive swimmer needing a different size racing suit or an aquatic athlete exchanging training gear, our policy is designed with your needs in mind.

Our Commitment to You

We stand behind our championship-quality swimwear with a 15-day return window from the date of delivery. All items must be in original condition – unworn, unwashed, with tags attached and in original packaging.

Non-Returnable Items

For health and safety reasons, the following performance items cannot be returned:

  • Swim Caps (all types)
  • Swim Masks & Goggles
  • Technical Suits with removed tags or packaging

Simple 3-Step Return Process

Step 1: Initiate Your Return

Within 15 days of delivery, email our customer service team ([email protected]) with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Body:
Dear TYR Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Item(s): [Product Name(s) and Size(s)]
Reason: [Please specify]
Preference: [Refund to original payment method/Exchange for (specify replacement item)]

Please advise next steps.

Regards,
[Your Full Name]
[Your Contact Information]

Step 2: Package & Ship

Once approved, you’ll receive return instructions including:

  • Return shipping address (2505 North Hampton Court, Fayetteville, US 72703)
  • Recommended carrier (customer pays return shipping unless item is faulty)
  • Return authorization number to include with your package

Step 3: Processing

Upon receipt at our facility, your return will be processed within 3-5 business days. You’ll receive email confirmation when complete.

Refund Timeline & Methods

We process refunds with the speed of an Olympic relay handoff:

  • Credit Card/PayPal: 3-5 business days after processing (timing depends on your financial institution)
  • Original Payment Method: All refunds go back to your original payment source

Exchanges

For size or style exchanges:

  1. Follow the standard return process
  2. Clearly indicate your preferred replacement item
  3. We’ll ship the new item once the return is received (additional charges may apply for price differences)

For fastest service, we recommend placing a new order while processing your return.

International Returns

For customers outside the U.S.:

  • You are responsible for return shipping costs and any customs fees
  • We cannot refund original shipping charges
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Damaged or Defective Items

If you receive a damaged or defective item (unacceptable for our high-performance standards):

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll cover return shipping and expedite your replacement

Need Help?

Our customer service team consists of former competitive swimmers who understand your needs. Contact us at [email protected] for any return-related questions.

For your next championship swim, shop with confidence knowing TYR Store stands behind every product like we stand behind every athlete.