At TYR Store, we engineer our swimwear for peak performance in the water, and we apply that same championship-level precision to our shipping and returns process. Whether you’re a competitive swimmer preparing for your next meet or a recreational swimmer upgrading your gear, our policies are designed with aquatic athletes in mind.

Shipping Information

Order Processing & Delivery Timelines

Order Processing: 1-2 business days

Shipping Options:

  • Standard Shipping: $12.95 via DHL or FedEx – Delivery within 10-15 business days after shipment
  • Free Shipping: Available for orders over $50 via EMS – Delivery within 15-25 business days after shipment

Note: We currently ship worldwide except to certain Asian countries and remote regions.

Returns & Exchanges

We stand behind our performance swimwear with a 15-day return window from the date of delivery. All items must be in original condition – unworn, unwashed, with tags attached and in original packaging.

Non-Returnable Items

For health and safety reasons, the following performance items cannot be returned:

  • All Swim Caps
  • Swim Masks & Goggles
  • Technical Suits with removed tags or packaging

Simple 3-Step Return Process

Step 1: Initiate Your Return

Within 15 days of delivery, email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Body:
Dear TYR Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Item(s): [Product Name(s) and Size(s)]
Reason: [Please specify]
Preference: [Refund to original payment method/Exchange for (specify replacement item)]

Please advise next steps.

Regards,
[Your Full Name]
[Your Contact Information]

Step 2: Package & Ship

Once approved, you’ll receive return instructions including:

  • Return shipping address: 2505 North Hampton Court, Fayetteville, US 72703
  • Recommended carrier (customer pays return shipping unless item is faulty)
  • Return authorization number to include with your package

Step 3: Processing

Upon receipt at our facility, your return will be processed within 3-5 business days. You’ll receive email confirmation when complete.

Refund Timeline & Methods

We process refunds with the speed of an Olympic relay handoff:

  • Credit Card/PayPal: 3-5 business days after processing (timing depends on your financial institution)
  • Original Payment Method: All refunds go back to your original payment source

Exchanges

For size or style exchanges:

  • Follow the standard return process
  • Clearly indicate your preferred replacement item
  • We’ll ship the new item once the return is received (additional charges may apply for price differences)

For fastest service, we recommend placing a new order while processing your return.

International Returns

For customers outside the U.S.:

  • You are responsible for return shipping costs and any customs fees
  • We cannot refund original shipping charges
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Damaged or Defective Items

If you receive a damaged or defective item (unacceptable for our high-performance standards):

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll cover return shipping and expedite your replacement

Need Help?

Our customer service team consists of former competitive swimmers who understand your needs. Contact us at [email protected] for any shipping or return-related questions.

For your next championship swim, shop with confidence knowing TYR Store stands behind every product like we stand behind every athlete.